7 The Candar, Fore Street, Ilfracombe, EX34 9DS Tel: 01271 866100 Email: letting@douglasanddean.co.uk

Landlord Guide

Introduction

As a homeowner or Investment Landlord who has taken care and pride in their property, it is vital to ensure that your Letting Agent will find Tenants that will continue to maintain the property to the highest possible standard as well as pay their rental on time and in full.

Here at Douglas & Dean Letting and Property Management we take great care in the selection of tenants. We have an in depth knowledge of the Letting market and the technical knowhow to oversee and manage your property for a hassle free term of tenancy. As a company we take pride in providing you with the best possible service, tailor made to suit your requirements.

We hope that this information will advise you fully on the letting of your property plus give you a complete explanation of the services we can provide. However, should you have any queries our specialist management team are always at hand to provide you with advice at all times.

Why choose Douglas & Dean Letting & Property Management?

Choosing a letting agent with confidence is a top priority when you decide to let your property. Douglas & Dean Letting and Property Management offers a comprehensive Property Management and Lettings department run by a dedicated team of professionals with many years experience in the industry within the local area.

Two services available, Tenant Find & Let Service or full management service where we take the worry and stress away from the landlord.

Find and Let Only Service

This is our standard service and is designed for a landlord who wishes to be responsible for the ongoing management of the property. It is only recommended for those with considerable letting experience, this includes the following:

We would pass all the relevant documents to you, and the tenant would deal with you from then onwards at this point.

The full management service

is aimed for landlords who require us to take complete control of the tenancy, it includes:

Non UK Resident Landlords

If you are going to reside outside the UK we are bound under the Taxes Management Act 1970, section 78 and 83 to access you at the basic rate of Income Tax (variable) due from rents we collect on your behalf if you are not ‘self assessing’ your own tax.

We should receive a letter of conformation from your Accountant and Tax Office confirming that they accept liability for payment of your tax. (Please see your accountant for self assessment advice).

Keys

It is important to have several keys cut, for the property, enough for each adult tenant due to move into your property, plus a set for our Management Department (if applicable) for security and access if so required.

Transfer of Services

If you have been residing in the property we are to manage, it is vital that you inform all services that you have vacated the property. Once a tenant has taken up occupancy of the property we shall advise the utilities companies of their tenancy. Tenants will be responsible for all outgoings ie Gas, Electric, Water, council tax and telephone.

Mail Redirection

The Post Office offers a service to re-direct your mail, which we recommend you arrange prior to vacating the property for the term of the tenancy.

You should also inform your bank, employers, friends and family who are likely to write to you and inform them of your new address.

Regulations

Whether requiring a Letting Service only or Management service, Landlords have the responsibility for the safety of both the Tenant and their own property during the tenancy. Please see the separate Landlords Information Gas Safety, Electrical Safety and Fire Safety information enclosed.

Our commitment to you

Here at Douglas & Dean Letting and Property Management we are dedicated to providing you with a service that is professional, courteous and responsive in managing your property. To fulfill this commitment, we will provide the following services:-

Whether you are looking for a Tenant Introduction Service only or a Full Management service Douglas & Dean Letting and Property Management will be happy to help.

“Setting Standards for Others to Follow”