3 Church Street

Ilfracombe EX34 8HA

Landlord Guide

Introduction

As a homeowner or Investment Landlord who has taken care and pride in their property, it is vital to ensure that your Letting Agent will find Tenants that will continue to maintain the property to the highest possible standard as well as pay their rental on time and in full.

Here at Douglas & Dean Letting and Property Management we take great care in the selection of tenants. We have an in depth knowledge of the Letting market and the technical knowhow to oversee and manage your property for a hassle free term of tenancy. As a company we take pride in providing you with the best possible service, tailor made to suit your requirements.

We hope that this information will advise you fully on the letting of your property plus give you a complete explanation of the services we can provide. However, should you have any queries our specialist management team are always at hand to provide you with advice at all times.

Why choose Douglas & Dean Letting & Property Management?

Choosing a letting agent with confidence is a top priority when you decide to let your property. Douglas & Dean Letting and Property Management offers a comprehensive Property Management and Lettings department run by a dedicated team of professionals with many years experience in the industry within the local area.

Two services available, Tenant Find & Let Service or full management service where we take the worry and stress away from the landlord.

Regulations

Whether requiring a Letting Service only or Management service, Landlords have the responsibility for the safety of both the Tenant and their own property during the tenancy. Please see the separate Landlords Information Gas Safety, Electrical Safety and Fire Safety information enclosed.

Our commitment to you

Here at Douglas & Dean Letting and Property Management we are dedicated to providing you with a service that is professional, courteous and responsive in managing your property. To fulfill this commitment, we will provide the following services:-

We will always deal with you in a polite and professional manner
We will advertise your property on onthemarket.com and our own website www.douglasanddean.co.uk and in our window to ensure that we are able to reach the maximum number of tenants.
We will accompany all tenants on viewings to ensure extra security and minimum inconvenience to you.
We will advertise the best possible rent from the best possible tenant
We will keep you informed of progress at all times
Regulated by the code of Practice for Letting Agents by Ombudsman for letting agents which provides a guarantee and protection for our customers and insures that we operate to the highest standards

Whether you are looking for a Tenant Introduction Service only or a Full Management service Douglas & Dean Letting and Property Management will be happy to help.

Let Only

No Let, no fee!
Compliance and legislation advise
Full property marketing
Accompanied viewings & viewing feedback
Offer negotiation
Reference, credit & right to rent checks
Creation & signing of Tenancy Agreement
Serving of How to Rent guide and other documents
Collection of first month’s rent and deposit
Key handover to tenants

No let, no fee
The complete tenant sourcing service from Douglas & Dean. Our focus is providing the highest quality of tenants to our landlords, while ensuring you receive the best possible return on your investment. Our Let Only Plan provides extensive marketing and lettings expertise, alongside advice on your ever-changing legal obligations.

Fully Managed

Hassle-free Property Management

As Standard

All of Let Only Service, PLUS:
No Let, no fee!
Tenant management
Compliance legislation management
Duty of Care legislation management
Day 1 smoke alarm check with health & safety inspection
Meter readings & updating utility providers (check in & out)
Updating local council (check in & out)
Regular property inspections
Management of emergency maintenance
Management of general repairs up to £5,000
Purchases on your behalf (deducted from rent)

24/7/365 Emergency maintenance
FREE Section 13 (rent increase) notice serving
FREE Section 21 (eviction) notice serving
FREE Extensions to active tenancy agreements
FREE Void period management

Our Full Management Plan is the no-hassle way for our landlords to have their properties and tenants managed for them. You’ll have peace of mind, knowing all management issues are dealt with professionally by us. You can relax in the knowledge that Douglas & Dean has everything covered; from securing high quality tenants, maintaining your ever-changing legal obligations, to the day to day management of your tenants and your property. We’ll also organise and manage the local contractors required to maintain the property and you can choose for us to use your own if preferred.
As standard
Our Full Management plan shares all the features of our Let Only Plan plus we’ll manage the property for you. You’ll be able to relax in the knowledge that Bristol’s best agents are managing your tenants and property.

Management of tenants
Safety compliance management
Management of utility bill and council tax change over
Rent collection
Management and chasing rent arrears
Management of maintenance
Assistance in any disputes
Segregated client bank accounts for your rent and deposit money

Above & beyond
We’re on a mission to challenge the norms and raise industry standards. So, we go above and beyond when it comes to managing your property, throwing in loads of extras that other letting agents will charge you extra for. Here are some examples.

Out of Hours & Bank Holiday emergency maintenance cover
We include for no extra cost: Section 21 and Section 13 Notices
We include for no extra cost: Extensions to Tenancy Agreement
We include for no extra cost: Client Money Protection Insurance
Property Inspections by Video – you get to walk-through remotely
Online maintenance making it easy to approve and view maintenance jobs
Minimal periods between tenancies – typically only 5 working days

Property Management Team

Our professional Property Management team is lead by Nicola Draper who is Arla trained and members of the Guild of Letting Management qualification in property management. You will have one dedicated member of our team who manages all aspects of your property and your tenants. They will understand your personal requirements and build a friendly but professional relationship with both you and your tenants. As a company, we choose to be licensed and regulated in an unregulated industry, so you can trust our team to manage your property professionally, securely and to the highest industry standards.

Professionally qualified property managers

Our local based property managers are professionally qualified, with expert local knowledge, providing an award-winning property management service to our landlords.

From property inspections to the legal stuff

We’ll look after your property throughout the rental life-cycle. From looking after your legal, licensing and health & safety responsibilities, through to managing and nurturing the relationship with your tenants. And of course we’ll make sure your rent is collected and the property is looked after with regular inspections. That’s why we call it hassle-free property management.

Tenant management

We know that a well-managed property leads to happier and more loyal tenants, that’s why we see a huge volume of tenants stay beyond the end of their tenancy.

Relax – We’ll make being a landlord easier

We manage lots of properties for our landlords who live locally, nationally and even abroad. Every part of our management service is geared towards making life easier for our landlords, providing them with the reassurance that their rental is being looked after and their rent is being collected – so relax, put your feet up and let us take it from here.

Fees

Fully managed

Monthly commission:
12% of rent due. Including tenancy management, renewal of safety certificates. out of hours service, periodic property inspections and rent collection.

Tenancy Set-up Fees: Covers all advertising & marketing costs, Referencing & credit report, drawing up the initial tenancy Agreement, registering deposits and issuing Prescribed Information. Preparation of Inventory & Schedule of Condition: Including photographs. Check out Inventory at end of the tenancy: Includes liaising with all parties, pre-tenancy check out pack, dealing with disputes, organising contractors, liaising with deposit scheme
75% of first month’s rent

Renewal of Tenancy Agreement:
Includes providing an up to date fixed term contract and all necessary Prescribed Information
£100

Issuing Notice of Seeking Possession: Includes advising tenant, issuing legal notice and Prescribed information, hand delivery and posting notices.
£175

Any requested Property Inspections:
£100 per visit. Including detaikled condition report.

Find & Let only

Any requested Property Inspections: Including detailed condition report are charged at £100 per visit
Including detailed condition report

Rent review:
Includes a market review, advising tenant and issuing legal notice.
Charged at £100 per notice

Issuing Notice of Seeking Possession: Includes advising tenant, issuing legal notice and Prescribed information, hand delivery and posting notices.
£175

Renewal of Tenancy Agreement:
Includes providing an up to date fixed term contract and all necessary Prescribed Information
Charged at £150 Renewal

Check out Inventory at end of the tenancy: Includes liaising with all parties, pre-tenancy check out pack, dealing with disputes, organising contractors, liaising with deposit scheme
£150.00 (unfurnished) £200.00 (furnished)

Fee Examples
Full Management Service:
If your property were to achieve £500 per month you would be charged £60.00 per month in management commission. In month 1 only, there is an additional charge of 75% of the rent as the set-up £375.00.

Tenant Find Service:
If your property were to achieve £500 per month you would be charged £500

Additional Agency Fees

Land Registry Search £10.00
Preparation of paperwork for tax return: £50.00
Redirection of mail: Cost of postage
Minimum Fee (in case of early termination)
Non routine maintenance 20% of the total

CMP is a scheme that reimburses landlords and tenants should a letting agent misappropriate their rent, deposit or other client funds. It has long been a requirement for members to have CMP and has been a legal requirement for all letting agents since 1 April 2019. Douglas & Dean Letting and Property Management are registered with Client Money protect for CMP. Click on the link below to see our certificate.

View CMP certificate

We are proud to be a member of The Property Ombudsman.

Visit www.tpos.co.uk for more information.

Douglas & Dean Letting & Property Management
3 Church Street
Ilfracombe
Devon
EX34 8HA

What Our Customers Say

Nicola & team from Douglas and Dean offer a very professional service. They are always available either in person or at the end of a phone and deal with any issues either from me or my tenants quickly, efficiently and fairly. You couldn't ask for more. I have no hesitation in recommending them to landlords and tenants alike"

by Nicky
Landlord

I have used Douglas and Dean “Find & Let Service” for three consecutive house rentals, covering a two year period. I would definitely use them again. As a landlord, I have found the Letting process in the past to be a complicated, time-consuming and stressful process, but Nicola and her team have taken the pressure off, and have managed everything on my behalf very efficiently, and for a very reasonable fee.

by Rob
Landlord

The property has been marketed promptly and effectively each time... Good advice has been provided regarding rental levels and property management. Viewings, references, credit checks, security deposits tenancy agreements and other relevant paperwork have all been dealt with without any delays or hassle.

by Kathleen
Landlord